CBS Atlanta asked state officials Tough Questions about a backlog of paperwork that has kept people from receiving their food stamps.
"I need my food stamps because we have to eat," said Tondaliea Jones, who receives state benefits.
Jones said she's been waiting more than three weeks.
"They lost my application the first time, the second time the case worker wasn't in, he was gone like two or three weeks and now I am up here for the third time," said Jones.
Jones is not alone. Honidu Marcio is a volunteer advocate who helps people navigate the state system.
"A lot of individuals indicated that they did not receive their food stamps for the month of October. Some people are advising me that they are still waiting for September and something about a glitch. I asked someone here at DFACS earlier what type of glitch and she kind of shrugged her shoulders," said Marcio.
Friday the head of the Department of Family and Children Services said a backlog of applications in the department's Cobb County office and the switch to a new computer system are responsible for the delays. Monday CBS Atlanta asked the state what it planned to do about the problem. The director declined to speak on camera, but a spokesperson said the backlog has been addressed and they're always looking to improve service. That response didn't sit well with many people.
"That is why a lot of us are walking around like a deer in headlights because we don't know what is going on," said Marico.
Tuesday, April 20 2010 11:21 PM EDT2010-04-21 03:21:00 GMT
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