DeKalb County is short 911 operators - CBS46 News

DeKalb County is short 911 operators

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DEKALB COUNTY, GA (CBS46) -

DeKalb County is short a little more than 60 emergency 911 operators according to the county's public safety director.

A DeKalb County spokesperson CBS Atlanta that one of the reasons the jobs aren't filled is because there's only enough money in the budget to pay for 16 of them.

But Director William Miller believes the call center ever at its current staffing can handle county's emergency call load.

But CBS Atlanta wanted to know if the shortage effects public safety or the call centers staffing?

"Our 911 center has improved its ability to answer these calls in a timely manner and get the resources to these neighborhoods in a more timely fashion," said Dir. Miller at Wednesdays news conference.

Director William Miller touts the improvements of the county's 911 center, but admits that it's short operators.

"Along the lines of 60 or something like that," said Miller.

When asked why there's a shortage Miller says the job has a high turnover rate.
Miller says some of the turnover is necessary to get rid of underperforming employees.

"We get those employees out and we try to hire better employees and that's part of the reason why we are having short staffing in there now."

That's why the commissioner is having a hard time understanding why so many e-911 jobs remain open. Those positions need to be filled immediately.

DeKalb County Commissioner Lee May serves on the county's operations and public safety committee. He sees the shortage as a threat to the public.

"To see that there's vacancies I think it causes a moral problem but a public safety risk as well."

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