Heating company retaliates against customers - CBS46 News

Heating company retaliates against customers

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ATLANTA (CBS ATLANTA) -

CBS Atlanta News is breaking new developments in an investigation about questionable practices of a heating and air company, and the vindictive tactics they use to intimidate their customers. Mechanic's Heating and Air has a history of retaliating against people who complain about their service.

Now we've learned Mechanic's front-man, Monty G. Whit,e has been in hot water before. His previous company closed its doors after being investigated by the Governor's Office of Consumer Affairs. And we've uncovered a pile of 800 pages of customer complaints, dating as far back as 1998.

At the time White's company was operating under another name, but the tactics he was using were the same. Last month a CBS Atlanta News hidden camera investigation uncovered up-sells and questionable tactics used by Mechanic's Heating and Air. The story sounded familiar to Dart Meadows, who years back hired a company called Affordable Heating and Air to check out a leak in his unit.

"The next day when I was not home, they convinced my ex-wife to sign an invoice to replace all three units for $6000," Meadows said.

Meadows said his ex-wife was tricked into replacing all three of their air conditioning units, when only one unit had a minor problem.

"This had gone on for a long period of time, it had happened to a lot of people, this is not something that should be happening," Meadows said.

Meadows fought back and filed a lawsuit.

"We subpoenaed documents from the Better Business Bureau, and obtained 800 pages of documents of similar complaints," he said.

He uncovered stacks of complaints against Affordable and it's owner, Monty G. White. The same Monty G. White who is listed as Mechanic's CFO.

"I think it is outrageous. I think it is unfortunate that someone can do business and treat people that way," Meadows said.

Affordable Heating and Air closed its doors, but not before White retaliated, filing three bar complaints against Meadows, who is a licensed attorney.

"He attempted to make this as difficult as possible for me, because I tried to hold him accountable for what he did," Meadows said.

It's the same retaliation techniques CBS Atlanta has seen White use against other people.

In fact, after Chief Investigative Reporter Wendy Saltzman ran a story about Mechanics, White created a website calling Saltzman a lying (expletive) and publishing her home address and phone number on the web. It's the same retaliation they used time and time again, to humiliate and threaten unsatisfied customers.

"There ought to be some type of action taken to keep someone like that from victimizing other people," Meadows said.

The Governor's Office of Consumer Affairs investigated White for violating the Fair Business Practices Act back in 2002. We are told they are looking into Mechanic's now. But all the websites White has created to humiliate and intimidate people are completely legal.

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