Another complaint about how PARK Atlanta operates - CBS46 News

Another complaint about how PARK Atlanta operates

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Another driver came to CBS Atlanta News concerned about how PARK Atlanta handles tickets.

Jessica Grimes received a ticket that she disputed. Before guilt or innocence was decided, she said PARK Atlanta sent her a threatening letter.

"I was parked right about where that green car was in that general area," Grimes said as she pointed down the street.

Grimes parked in a neighborhood near Piedmont Park in late October. She said she didn't see any no parking signs.

"There were a lot of other cars parked. When I looked around, I didn't see a sign," Grimes said.

When she got back to her car, there was a ticket from PARK Atlanta waiting for her.

"So then I really looked for a sign," Grimes said. 

She snapped a picture, showing a tree covering a sign a few dozen feet behind where her car was parked. So she challenged the ticket. That tree has now been cut down.

"I was disputing the ticket because the sign was obscured. I can appreciate that parking enforcement is needed, but I also think the signs should be visible," Grimes said.

The courts take 45 to 60 days to review the claim. The ticket was supposed to be put on hold during that time. The problem came when Grimes received another letter.

"Two weeks later I got a threatening letter from PARK Atlanta where they doubled the fine. They threatened to notify national credit agencies. I thought it was a bit excessive given that I had followed the dispute process," Grimes said.

It seems the information on the challenged ticket was somehow lost in translation.

"I think that they need to improve the communication between the court and PARK Atlanta so they don't send inappropriate threatening letters," Grimes said.

The city of Atlanta responded to CBS Atlanta's Tough Questions. They said the notice was sent as part of the automated system for non-payment. The municipal court hadn't told PARK Atlanta Grimes disputed the claim and they said she should disregard the notice. They did not answer our questions about how they plan to deal with the communication problem.

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