911 dispatcher sends first responders to wrong address - CBS46 News

911 dispatcher sends first responders to wrong address

Posted: Updated:
CANTON, GA (CBS46) -

A Cherokee County 911 dispatcher, currently in training, sent law enforcement searching for a suspicious man to a location 11 miles down the road.

The original call came into the center on March 2, when Mark Hutton called 911 to alert them to a suspicious man in his neighborhood.

In the 911 audio tape, Hutton correctly spelled Parc Drive with a "C" at the end, but the dispatcher typed the address in with a "K" sending law enforcement to a location in Woodstock, instead of the location of the incident in Canton.

"She entered it as 'park,' and sent it to another jurisdiction and this caused the delay of about 13 minutes in getting the sheriff's office dispatched," Director of the 911 Center Chris Collett said. "Yes, it is a wake-up call. Will this be the last mistake that is ever made? Absolutely not. But we hope to learn from this and move forward and this employee, certainly I want to encourage her to keep doing her job and this was a mistake and we are going to be better for it."

The emergency call came in after a suspicious man reportedly tried to abduct a group of girls out on a scavenger hunt. It was during a birthday celebration, near the 200 block of Parc Drive.

The girl's mother said her daughter was terrified.

"They were screaming," Caroline Hutton said. "A few of them were crying and really upset. It was serious, I knew something was up."

Investigators are looking for a silver, or dark grey, four-door car, possibly an Audi, Volkswagen Jetta or Honda. They believe it is a 2000 model with a Georgia tag ending in 697.

The 911 dispatcher was given a written letter of reprimand, and put back on remedial training with supervision. The dispatcher is about halfway through her training, but had been cleared to take calls without a supervisor prior to this incident.

Collett said the dispatcher feels terrible about what happened.

"It could have been worse, it could have been a terrible situation. We are very fortunate and blessed that it wasn't," Collett said.

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