Windstream answers Tough Questions about internet speeds - CBS46 News

Windstream answers Tough Questions about internet speeds

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ATLANTA (CBS ATLANTA) -

Windstream Communications is committed to solving its internet speed problems, according to Bettye Willis, a regional vice president with the TV, phone and internet provider.

"We're asking our customers to be patient with us because we're on it. We understand that they have issues and we're working to upgrade their network," said Willis.

Willis said the Arkansas-based company will spend $14 million in 2013 upgrading its broadband network in Georgia. 

Willis said Windstream's investment will improve service to customers in two-thirds of the communities it serves. She points out, however, that not every customer in each community will see upgrades.

The company has been plagued with complaints of slow internet speeds for years.

Mark Creekmore, of Dawsonville, said he has trouble working from home because the internet often crawls after children return home from school.

"It's not good for my business," said Creekmore.

Creekmore said he pays for a download speed of 12 Mbps but tests he conducts show he sometimes gets less than 1 Mbps.

A recent study by the Federal Communications Commission found Windstream was the worst in providing advertised broadband speeds; only doing so 81 percent of the time. 

According to the Governor's Office of Communication, there is an open investigation into Windstream for possible consumer law violations.

An undercover CBS Atlanta News investigation found a Windstream employee guaranteeing download speeds no less than 6 to 12 Mbps.

When asked whether Windstream should continue to advertise those speeds, Willis responded "We offer service that our equipment is provisioned for."

She suggested customers who believe they're not getting the service they're paying for should contact the company for a possible discount. 

Click here to see Windstream's planned network upgrades.

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