American Airlines fixes computers, delays go on - CBS46 News

American Airlines fixes computers, delays go on

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American Airlines is promising to run a near-normal operation after a computer failure forced the airline to ground all flights for several hours yesterday, stranding thousands of passengers2.

Flights already in the air were allowed to continue to their destinations, but planes on the ground from coast to coast could not take off. And travelers could do little to get back in the air until the computer system was restored.

American says its reservation system, which is used for much more than booking flights, was to blame. Airlines commonly rely on such systems to track passengers and bags, update flight schedules and gate assignments and file flight plants. The computers also help determine how much fuel to put in an aircraft or which seats should be filled to balance a plane.

American says the system was fixed by 4:30 p.m. Eastern, but by that time the failure had caused a cascade of delays and cancellations nationwide.

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