State agency launches investigation into travel company - CBS46 News

State agency launches investigation into travel company

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Log onto and you feel like you're already on vacation.

Good music and great deals such as Cancun, Playa Del Carmen, Las Vegas.

Diana Palmer said she paid more than $2,000 in January for a one-week trip to Hawaii. It's a trip she said she never got.

"The lady that sold me the package, I said this sounds really, really good, and I said I hope it's true; and I said are you sure this is legit? And she told me, ma'am, I've worked here for 14 years and I'm a God-fearing woman and I wouldn't lie to you," Palmer said.

Palmer even said Romex Travel offered a weekend getaway to Las Vegas with her purchase, but based on her odds she said she never got the chance to play her hand in Vegas and when she complained to Romex she was told the owner was taking a vacation of his own.

"And I said to the girl, how can he take a vacation for a week-and-a-half when he's taking people's money and not giving them the vacations they paid for?" Palmer said.

So CBS Atlanta News went to the listed business address for Romex Travel in Buckhead at 3379 Peachtree Road. It turns out that no one from management was there. It used to be a virtual office for the company and a receptionist showed us a slew of complaints about the business.

There were government notices from states like Ohio, Connecticut and Florida. Plus, 18 notices from the Better Business Bureau.

"I hope and pray no one else purchases from them," Palmer said.

CBS Atlanta News has learned that Romex Travel has an 'F' rating with the Better Business Bureau. Plus, the Governor's Office of Consumer Protection launched an investigation into the company and said they're not operating in Buckhead, the state believes they're doing business in Texas.

CBS Atlanta News called Romex on Friday and a manager, who would not tell us his name, said they refunded the Palmers. When we asked about his phony business address in Buckhead, the man hung up.

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