Atlanta woman said company never installed headstones - CBS46 News

Atlanta woman said company took her money and never installed headstones

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There is nothing more painful for a parent than burying a child.

"Terrible, terrible," Johnson said.

Gwendolyn Johnson has had to do it not once, but twice.

"I had no idea he was going to pass," Johnson said.

Her son died from pneumonia at the age of 47, and her daughter died of heart failure when she was only 10 years old. And just when you thought it couldn't get worse, it did.

Johnson paid a local company $1,080 for two headstones that she never received.

"I wish that they wouldn't have done that. I thought they were very honest, and that is the reason I went to them," Johnson said.

Last November, CBS Atlanta News exposed a similar problem. At the time, Best Buy Caskets and Urns apologized, but when Johnson went to complain to the business, they were out of business.

So CBS Atlanta News tried to track down management. Georgia's Secretary of State lists William Ballard as the CFO, but his wife answered the door and said that's not the case.

"He does not own the company. He got out of it about two years ago," Ballard's wife said.

Fortunately, the president of South View Cemetery decided to get involved and help Johnson give her children the proper burial.

"We've had several other families that were presented with a similar problem, and we've reached out to help them at a discounted rate for the markers they've already paid for," South View Cemetery President Wini Hemphill said.

"I love it," Johnson said.

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