Long lines, delays at airport because of system outage - CBS46 News

Long lines, delays at airport because of system outage

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A power outage at a Minneapolis-based company that runs reservation systems for nearly 60 airlines caused long lines for passengers flying on Southwest Airlines, Air Tran and Spirit Airlines.

Chelsey Burkitt was stuck at the end of a long line of passengers waiting to get checked in by ticket agents by hand. That line wrapped around the ticket counters.

"Judging by the looks of things it's going to be a pretty rough night," Burkitt said. "It's pretty out of control, there's a lot of confusion, nobody knows what's going on. Just trying to figure out where to go, what to do."

Burkitt, who was on her way to Denver, said she knew there was a problem before she even got to Hartsfield-Jackson International Airport.

"We were trying to check in online, and the page wouldn't load and we tried like 100 times," Burkitt said.

Meanwhile, St. Louis passenger Chris Wiley managed to get through the line in just under an hour. Nearly 20 flights were delayed, and ticket agents had to check in every single passenger by hand, rifling through thick packets of confirmed reservations.

"There's not access online, can't go through a smart phone, can't check in any other way than through a manual system," Wiley said. "It's back to 1975 again."

Southwest Airlines representative Chris Mainz said the computer system was expected to be up before 11 p.m.

"We sincerely apologize to all of our customers impacted by this outage," Mainz said. "Of course, we'll do our best to minimize delays and accommodate impacted customers as quickly as possible."

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