Computer glitches delay enrollment process for Obamacare - CBS46 News

Computer glitches delay enrollment process for Obamacare

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ATLANTA (CBS ATLANTA) -

Members of the non-profit Get Covered America informed consumers Tuesday about the Affordable Care Act at some metro Atlanta libraries.

"It's simply nothing more than the marketplace is open today. Here is where you go if you want to sign up and some very general information about how it works," said James Ramirez with Get Covered America.

The online database proved to be a bit of a problem for many trying to purchase health insurance on the first day. Marie Addison was unable to select a plan because www.healthcare.gov wasn't working properly because millions of Americans were trying to access the site.

"I think they should have been a lot more prepared for this. I mean, he showed us a slide indicating how so many people don't have insurance," Addison said.

That wasn't the only gripe from interested buyers. They said they were unable to determine the cost of each policy because the website would freeze up and tell them to try again.

"It's about the price and he can't really tell me the price, which I think you should be able to tell the price," consumer Betty said.

For those who are able to enroll, insurance coverage will be available to them in January.

"I think it's reasonable to expect that it will be a little sticky or slow going in, but when I was doing it, I got through the registration process relatively quickly. I don't think they should have a problem," Ramirez said.

If you need further assistance you can call 1-800-318-2596.

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