Health Exchange glitches still slow insurance shoppers - CBS46 News

Health Exchange glitches still slow insurance shoppers

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ATLANTA (CBS ATLANTA) -

Three weeks after the healthcare exchange opened for enrollment, insurance shoppers are still having tough times logging on or creating new online accounts because of glitches in the system.

Many people are frustrated because they have not been able to get into the system to find out which healthcare plan works best for them.

CBS Atlanta News spoke with two different insurance shoppers with two different experiences.

One got coverage in a matter of minutes, the other is still waiting.

Lisette Barton does not have health insurance and wants to see if she can find an affordable plan through the new healthcare market place.

"I would absolutely love to if I could get in," Barton said.

Barton, a teacher at a private school in Midtown, twice tried to create an account on healthcare.gov, but she got a red message bar telling her "your account cannot be created."

"I couldn't log in. It's very frustrating," Barton said.

Barton is one of scores of Georgians who want to buy healthcare coverage through the new healthcare exchange, but can't because of technical problems that could take weeks or months to fix.

Even President Barack Obama admitted there are flaws.

"There's no sugar coating it. The website has been too slow. People have been getting stuck," the President said.

Karen Stiggers, an insurance agent, tells her frustrated clients to "be patient."

"It has been a challenge. Anything new may have some glitches," Stiggers said.

Stiggers helped guide Jeff Alston, a retiree, after he tried twice.

Alston was able to log on and find the plan he wanted.

"Playing with it today, I got it to go all the way through," Alston said.

Barton called the toll-free help line.

An operator told her to try later because "the system is having glitches."

The operator said she could mail the information to Barton if she still had problems logging on.

"It seems like it would be a simple process, but it's not working out that way," Barton said.

The president recommended calling the toll-free number, 1-800-318-2596, if people still have problems logging on.

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