Nearly a week after CBS46 began asking, Georgia's Department of Revenue has not revealed what its doing to fix a malfunction on its unclaimed property website.
Last week, CBS46.com reported the site showed an error message when users tried to collect lost funds and property the state holds in their name.
"The website is experiencing extremely high volumes of traffic," wrote DOR spokesman Nick Genesi in an e-mail Tuesday. "If someone is having trouble, we encourage them to call the number and speak directly with a representative from the unclaimed property division to further their claims request."
Genesi did not respond to two e-mails requesting information about what the DOR is doing to repair the glitch.
CBS46 initially reported the issue last Thursday, at which time Genesi indicated the office was unaware of the problem.
That contradicts the message that users receive on the DOR site, which reads "[w]e are aware of the issues concerning our Unclaimed Property Search site. Please call 855-329-9863 and a customer service agent will assist with claim requests."
CBS46 staff and viewers found the website shows a list of possible matches but then prevents individuals from selecting a name and continuing the process.
The website malfunction comes as CBS46 aired a series of stories this week calling into question how the Department of Revenue operates Georgia's unclaimed property division. It found the DOR does little-to-no outreach to inform Georgians that it is holding $153 million of their money and delays the process of disbursing funds by not allowing individuals to generate online claim forms.
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