Brookhaven's 911 calls to be responded to faster - CBS46 News

Brookhaven's 911 calls to be responded to faster

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Brookhaven authorities said their city council voted to have a private company handle 911 calls.

"The police chief last night … testified in front of the council that he'd had several complaints, not only from police officers, but from residents of calls not being answered by 911," said Brookhaven Mayor J. Max Davis.

Mayor Davis said DeKalb County currently handles the city's 911 calls.

"By contract we are obligated to answer 90 percent of our calls within 10 seconds," said Michelle Allen with ChatComm, the company that has been contracted to handle Brookhaven 911 calls. "We staff our days based on the time of day versus your traditional staffing of so many people per shift."

ChatComm handles 911 calls for Dunwoody, Sandy Springs and Johns Creek.

Mayor Davis said Dunwoody experienced some problems with a few calls since ChatComm took over, but said they are still confident the company will handle their calls efficiently.

He said citizens should not experience any additional costs. He said 911 service is paid through the citizen's cell phone bills.

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