You can text 911 starting Tuesday in Paulding County - CBS46 News

You can text 911 starting Tuesday in Paulding County

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Starting Tuesday, some Paulding County residents can start texting 911 in emergencies.

According to a release from Paulding County E-911, you will be able to send an SMS text message to 911 as long as you are within range of a Paulding County cell tower, and are using Verizon Wireless.

"The safety of residents and visitors in Paulding County is our number one concern. We are proud to be early adopters of this technology," said David Mumford, director of the Paulding county E-911 center.

"Text to 911 could be a life-saver, especially for people who might otherwise not be able to make a voice call. I congratulate my team members for their work in establishing this service and for setting an example for other public safety professionals by being the first PSAP in Georgia to offer this important service."

Paulding County has offered additional information regarding the new service:

  • Use the texting option only when calling 911 is not an option.
  • Using a phone to call 911 is still the most efficient way to reach emergency help. Texting is not always instantaneous, which is critical during a life-threatening emergency.
  • It may take slightly longer to dispatch emergency services in a text to 911 situation because of the time involved.
  • Providing location information and nature of the emergency in the first text message is imperative, since the Paulding County E911 Center will receive only an approximate location of the cell phone, and will not be able to speak with the person sending the text.
  • Text abbreviations or slang should never be used so that the intent of the dialogue can be as clear as possible.
  • Texts sent to 911 have the same 160-character limit as other text messages.
  • Verizon Wireless customers who use Usage Controls should remove this feature to ensure full text to 911 capabilities.
  • SMS911 should only be used to communicate between emergency help and the texter with no pictures, video, other attachments or other recipients appended to the message.

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