JetBlue apologizes for not allowing child to use bathroom - CBS46 News

JetBlue apologizes for not allowing child to use bathroom

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A mother of a preschooler who was not allowed to use restroom on flight, is grateful for an apology. A mother of a preschooler who was not allowed to use restroom on flight, is grateful for an apology.

BOSTON (WBZ/CNN) - A Massachusetts mom is feeling a lot better after receiving an apology from JetBlue Airlines.

Last week, while traveling with her two daughters aboard a JetBlue flight from New York to Boston, the plane was delayed on the runway.

A flight attendant refused to let Jennifer Devereaux's 3-year old use the bathroom.

The child ended up urinating on herself, Devereaux was furious.

Now that the company called to make amends, she says she's happy JetBlue did the right thing.

"She said I am a mom too. I understand what you going through and I am so sorry this happened to you. I didn't care about a voucher," Devereaux said. "That kind of stuff doesn't matter to me. But I did want an apology for my family because we really felt we were mistreated and felt awful about."

JetBlue says its employees will undergo sensitivity training.

They offered the family a $50 credit, and $5,000 to be given to a charity of their choice.

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