What to do if your luggage is lost - CBS46 News

What to do if your luggage is lost

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If your suitcases are not on the conveyer belt at baggage claim because they are delayed, USA.gov says…

  • You need to file a report with the airline prior to leaving the airport.
  • Be sure to fill out a form with the airline and get a copy.
  • Document the name of the person who filled out the form, with a number so you can follow up.
  • Confirm the airline will deliver the luggage to you without charge, once it is located.
  • If it is damaged, typically the airline pays for the repairs.
  • If it cannot fix what is damaged, you can negotiate a price for the depreciated value.

Let's say your luggage has been declared legally lost…

  • This is when you submit a second, more detailed report. You estimate the value of your belongings.
  • According to the Office of Aviation Consumer Protection and Enforcement, the maximum an airline pays out on lost content is $3,300 on domestic flights and $1,131 for international flights.
  • Check your homeowner's or renter's insurance to see what is covered, in the case the airline does not cover the loss.


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