Tech support fraud and avoiding it - CBS46 News

Tech support fraud and avoiding it

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Tech support fraud has been picking up steam the past few years. More recently, they are taking a different route. Used to, they would try to rip you off with bogus security software. Now, they are calling your phone. So this is what you need to beware of: callers who offer you tech support for your computer.

The Federal Trade Commission says…

  • Fraudsters are offering a lifetime plan to keep your computer running well—and clean it out—for $130 to $330.
  • The caller will claim to be from a big company, like Microsoft, or even smaller firms.
  • They will then tell you they received a message alerting them that your computer is infected with a virus; and they can solve the problem.
  • If you give I, they will ask for remote access to your computer for a fee, try to enroll you in a warranty program, ask for your credit card information, or trick you into installing malware.
  • So far, the FTC has received more than 40,000 complaints tied to this. The FTC has been cracking down pretty hard.


If you get a call...

  • Do not give anyone control of your computer if they call randomly.
  • Do not rely on caller ID. Fraudsters can now spoof names and make it look as if they are working for a legitimate company.
  • Never give your credit card, bank, or personal information to someone who claims to be from tech support.
  • If the caller sounds urgent or uses high pressure tactics to get you to buy a service, just hang up.
  • Never give out your computer's password over the phone. A legit organization will never ask for that.


Click here to find out what you need to do if you have responded to a scam.


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