Home damaged by storm six months ago still in disrepair - CBS46 News

Six months after storm damage, Cobb Co. family still waiting for repairs

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More than six months after a storm destroyed their house, an East Cobb County family is still without a home of their own, despite the fact they've faithfully paid their insurance policy.

"I thought I'd be back home in six months," said Karen Gottschalk. "It's been six months and I'm barely beginning to get the house back."

She, her daughter and son were asleep at home the morning of Feb. 21, when a powerful storm ripped through their neighborhood, toppling several trees. Six of those trees hit the Gottschalk's home, including one which came down on Karen's son's room. Tanner Gottschalk, then 11 years old, narrowly missed a serious or fatal injury as the tree brushed up against his head as he lay sleeping.

"When I look at this house and there's nothing left, all I look at it as, my kids are safe," said Karen. However, she cannot understand why her insurance provider, Allstate, has not acted with more urgency in helping restore her home.

"What I would have expected: I would not be six months into it and fighting the insurance company to fix my house," said Karen.

A company spokesman said they have upheld their end of the bargain, and are working to help get repairs to the house completed in the proper way.

"We are committed to working with customers to help make them whole after a covered loss, and we continue to work with Ms. Gottschalk to resolve her claim," said Allstate spokesman Adam Polak. "Allstate's claim practices facilitate a prompt investigation and fair evaluation on the merits of each claim, so that we can pay the appropriate amount in a timely manner. We encourage individuals to reach out to us directly with any questions about their claim so that we can live up to our commitment to resolve their claim fairly and efficiently."

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