No money for RushCard customers - CBS46 News

No money for RushCard customers

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Some RushCard customers said they’re still locked out of their accounts, so they haven’t had access to their money for days.

The problem started Monday when the pre-paid debit card company, co-founded by Russell Simmons, tried to upgrade its transaction system. The company said somehow accounts were affected.

CBS46 spoke to one woman living in Fayetteville who said she didn’t have enough money to feed her kids or pay her bills.

“So, if I can’t pay my cable bill, I can’t work. If I can’t work, I risk getting fired,” said cardholder Brenda Taylor.

In a statement, RushCard CEO and Chairman Rick Savard said the following:

“ In an ongoing effort to upgrade and create new services for our customers, RushCard underwent a technology transition to a new transaction processing partner Monday morning. During this process, many of our customers were adversely affected when the technology that was used to transition their accounts did not work as planned.

 RushCard is working around the clock to resolve all of these matters. We have restored many of our customers' accounts, but we acknowledge that there are still customers that need their accounts fixed and their problems resolved.

 We know how important our cards are to people who use them to conduct their daily lives. We apologize for the inconveniences and for the hardships that many of our customers are currently facing.

 We will stay in regular contact with our customers until these matters are fully resolved. You can visit us on Facebook or twitter @RushCard for additional and consistent updates.“

Soon after CBS46 called RushCard about Taylor’s situation, she got a call back and is now able to withdraw her money from an ATM. RushCard also added a courtesy credit to her account.

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