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Day 3: Delta flight cancellations continue after power failure

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Passengers wait at Hartsfield–Jackson Atlanta International Airport, Monday, Aug. 8, 2016, in Atlanta. Delta Air Lines delayed or canceled hundreds of flights Monday after its computer systems crashed, stranding thousands. (AP Photo/Branden Camp) Passengers wait at Hartsfield–Jackson Atlanta International Airport, Monday, Aug. 8, 2016, in Atlanta. Delta Air Lines delayed or canceled hundreds of flights Monday after its computer systems crashed, stranding thousands. (AP Photo/Branden Camp)
Crowds waiting at Hartsfield-Jackson (Source: WGCL) Crowds waiting at Hartsfield-Jackson (Source: WGCL)

The travel woes aren't over yet for Delta Air Lines passengers.

Cancellations and delays caused by a crippling computer system failure have continued, the airline said as it wrestles with the crisis.

According to an update on Delta's website, Delta canceled 750 flights Tuesday as it worked to reset the operation and get crews, aircraft and other operational elements in place to take care of customers. The company has canceled 90 more flights Wednesday, according to its website.

Meanwhile, law enforcement officials said they found no evidence of malicious activity associated with a Delta Air Lines computer outage that left flights grounded and delayed across North America. 

Delta's computer systems were down following a power outage early Monday morning. Operation resumed just before 10 a.m. but huge backups remained for travelers. Customers can also utilize the following resources:

Electric utility Georgia Power blamed an equipment failure overnight for the outage, which left hundreds of flights canceled and thousands up in the air, as Delta worked to catch up.

Delta says delays for flight crews contribute to delays

Delta COO Gil West released a statement Tuesday saying that "a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power."

West also said a disruption in the schedules for flight crews has also contributed to delays.

Flight crews – pilots and flight attendants – carry out their responsibilities in a rotation, a schedule of flights and hotel reservations, that is usually three or four days.

As cancellations occur, rotations become invalid. Multiplied across tens of thousands of pilots and flight attendants and thousands of scheduled flights, rebuilding rotations is a time-consuming process.

And keeping safety top of mind is a constant in our actions, and especially while we’re running our operation in recovery mode and making sure flight crews on duty have all they need to operate a safe flight, especially consistent delivery of information.

Departures delayed; Nearly 6,000 flights scheduled for Monday

The problem was first uncovered when a flight was to take off from San Francisco. Altogether Monday, roughly 1,000 of Delta's 6,000 flights were canceled due to the outage.

"A power outage in Atlanta, which began at approximately 2:30 a.m. ET, has impacted Delta computer systems and operations worldwide, resulting in flight delays. Large-scale cancellations are expected today. All flights en route are operating normally. We are aware that flight status systems, including airport screens, are incorrectly showing flights on time. We apologize to customers who are affected by this issue, and our teams are working to resolve the problem as quickly as possible."

The outage impacted flights awaiting departure but flights en route were operating normally. 

The airline has published a waiver for customers traveling on Aug. 8 through Aug. 12.

Delta will provide $200 travel vouchers to all customers who experienced a 3+ hour delay or cancellation. An attorney, who talked with CBS46 News, says passengers could receive even more money.

"Take that ($200) as Delta's opening position and see what you can do to try to improve upon it," said attorney Bruce Hagen. "You may not get anywhere but there's no harm in asking. Ultimately, they may be willing to do a lot more."

Hagen says you can ask an airline to provide alternate transportation to your destination. Passengers can ask for hotel accommodations if you're forced to stay overnight and the cost of your meals while you wait.

Headaches continue for passengers

The outage has caused numerous headaches for passengers, especially Beatrice Acy. Acy is trying to get home to Los Angeles. She first got the airport at about 6:30 p.m. Monday evening. She's been up all night trying to schedule another flight.

"They sent me from gate to gate to another and then finally they canceled my flight," said Acy. 

She's one of thousands of Delta customers affected world-wide because of power failure that created a devastating ripple effect. She's trying to stay positive.

"I'm doing pretty good. A little tired for an old lady," she said with a laugh. 

-- Jethro Mullen contributed to this report

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