Georgia officials investigating home warranty company with compl - CBS46 News

Georgia officials investigating home warranty company with complaints

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ATLANTA (CBS46) -

Two years after moving into a new home, Danny Black pulled out his home warranty when his A/C wasn’t cooling properly.

“It wasn’t cooling inside,” Black said.

Ironically, one of his refrigerators quit working as well, but not to worry considering he purchased a policy with Delta Home Protect which covered everything.

“My total premium that I paid with [a] credit card was $638,” Black said.

And just when he thought his warrant money was well spent, he said he was scammed. 

Black could not get the company to honor the warranty, and when he checked their website it said, "Sorry we are currently down for maintenance. Please check back soon."

“Companies can’t go around scamming and stealing money from people that work hard for their money,” Black said.

So in search of some answers, we checked with the state and found that the business is located on Briarvista Way in northeast Atlanta. Surprisingly, it was a gated apartment complex and we were unable to question the owners.

“You’re going to put yourself out of business for making a quick dollar,” Black said.

So we went to the leasing office to find out more about the company.

Our investigation found that Black isn’t alone. There are victims in 20 states and the Better Business Bureau has received nearly 2,000 calls this year regarding Delta Home Protect, giving them an F rating.

Plus, the Consumer Protection Unit with the state of Georgia is actively investigating.

In order to avoid becoming the next victim, be sure to check with the Better Business Bureau before you do business with anyone. If a company has one complaint, that may be one too many.

You should also contact the Consumer Protection Unit with the Georgia Department of Law. They can let you know if anyone else has had problems with the company.

Finally, look up the business and drive by it if possible to make sure it’s legitimate.

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