DeKalb Co. water customers receive misinformation about billing - CBS46 News

DeKalb Co. water customers receive misinformation about billing disputes

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For the past two years, Sharon Wilkes knew something wasn’t right with her water meter and the astronomical bills that came with it.

“No way that a one-person home should use 22,000 gallons of water and that’s been going on since 2014. I’ve been disputing it since 2014,” Wilkes said.

And just the other day, she contacted DeKalb’s water department for an update and boy was she surprised.

“What I did get just a day or so ago was that I had been resolved, that my case had been resolved,” Wilkes said.

Oddly, Wilkes said no one from the water department came to her home to inspect her meter or even contact her that her case had been closed.

“How could you resolve and you did not communicate with me. What was it based on?  She said it was based on the fact that I did not have an iPERL meter,” Wilkes said.

It turns out, the county was wrong. She does have a Sensus iPERL meter and a bill for over $460.

“The fear in people’s minds and in our homes is that we don’t know if we’re going to have water or if water is going to be turned off by this system,” Wilkes said.

It’s a valid concern considering the county is still sending out disconnection notices even though they issued a moratorium on water cuts through the end of the year.

“If anyone is getting a notification of turn off please, please let us know immediately because that is absolutely not supposed to be happen,” DeKalb County Commissioner Kathie Gannon said.

“So it seems like we’re residents that are paying our taxes here, we’re voting for people to be put in offices, but we’re on our own,” Wilkes said.

Wilkes has since been put back on the customer dispute list and who knows if they’ll get it right this time.

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