DeKalb water customers air sometimes fiery concerns over bills a - CBS46 News

DeKalb water customers air sometimes fiery concerns over bills at town hall meeting

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Citizens in DeKalb County look on as interim-CEO Lee May addresses them during a town hall meeting about the county's water billing issues. (SOURCE:WGCL) Citizens in DeKalb County look on as interim-CEO Lee May addresses them during a town hall meeting about the county's water billing issues. (SOURCE:WGCL)
DEKALB COUNTY, GA (CBS46) -

Hundreds of water customers in DeKalb County flooded yet another town hall gathering looking for solutions to their exorbitant bills, hosted by outgoing interim CEO Lee May,

Most left with more questions than answers.

“You have a broken billing system and start dealing with it,” A DeKalb water customer said.

The frustration flowed in a room filled with around 200 concerned customers Thursday night.

“I go to look at the meter and there’s no hand, there’s no numbers, there’s no-nothing,” A DeKalb water customer said.

“I think we’re going to have to do something extra. I don’t think we can handle this normally,” DeKalb water customer John Eaves said.

“You all, I’ve been ticked off about how customer service has been,” the interim CEO told them.

The plan to resolve the issue is to add more field training, remove faulty meters and have the water department review all readings before bills are mailed out, but one of the county’s oldest customers isn’t buying it.

“I’ve never seen them come out and check no meter. They tell you what you should pay and that’s all,” DeKalb water customer Azielee Peebles said.

Ninety-five-year-old Peebles wasn’t convinced the county will solve the problem after receiving a bill for nearly $400 and told her water could be disconnected.

“I’m not going to have no water, I'm not going to be able to take a bath, I’m not going to be able to drink the water,” Peebles said.

Most fear that a current moratorium on water cut-off's might be lifted in January when interim CEO Lee May leaves office and newly elected CEO Michael Thurmond takes over.

“I’ve recommended to him that he extend the moratorium until he feels comfortable with the solutions that have been presented,” May said.

May also said they’re looking at bringing in a third-party dispute resolution team to help solve this mess. That's something the county commission will have to approve.

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