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‘Shame on them’: 400,000 Georgians in limbo as hospital, insurer negotiate

Mason Lang is one of 400,000 Georgians who will have to find new doctors if Northside Hospital Systems and Anthem Blue Cross Blue Shield cannot come to an agreement.
Updated: Dec. 13, 2021 at 5:10 PM EST
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CUMMING, Ga. (CBS46) — The deadline for Northside Hospital System and Anthem Blue Cross Blue Shield to come to an agreement on healthcare and insurance coverage is looming.

If they don’t, hundreds of thousands of Georgians will be forced to look for new healthcare starting Jan. 1 or forced to pay large out-of-pocket bills.

While contract disputes are not new, as CBS46 investigative reporter Rachel Polansky uncovers, they’ve become a lot more common and are impacting the accessibility of your healthcare.

Mason’s Story

Behind the mask and the shield is a little kid named Mason, with a really big heart. Next to him is his supportive and caring mother, Tonya. “I’m so proud of him. He’s come so far,” said Tonya Lang.

Mason was born with a congenital heart defect called ‘Hyperplastic Left Heart Syndrome’ or HLHS. Essentially, he has half a heart. “I don’t really see it as a big deal,” Mason said.

The 10-year-old relies on the doctors at Northside Forsyth.

Mason was born with a congenital heart defect called ‘Hyperplastic Left Heart Syndrome’ or...
Mason was born with a congenital heart defect called ‘Hyperplastic Left Heart Syndrome’ or HLHS. Essentially, he has half a heart.(CBS46)

“Mason has a severely small left ventricle that would not sustain life for him, so he’s had to have a series of heart surgeries,” Lang said.

That’s why Lang was outraged when she found out her insurance company and her hospital system couldn’t see eye to eye when it came to his care. “Northside told me as of December 31st, they would be out of network and would no longer be taking the insurance,” Lang said.

The Lang’s are part of the 400,000 Georgians who will have to find new providers if Northside Hospital Systems and Anthem Blue Cross Blue Shield do not come to an agreement by the end of the month.

Northside, Anthem BCBS Respond

Now, there’s a lot of finger pointing going on. Here are statements CBS46 received from both sides regarding the dispute.

Anthem Blue Cross Blue Shield also noted that they have renegotiated several new provider agreements in the past year, without disruption, with HCA Healthcare, Piedmont, Cancer Treatment Centers of America, Optim Health System, Grady, Trinity Health, and Emory.

The New Trend

“We’ve yet to see costs go down for consumers when hospitals merge. What happens when there’s less competitions always happens: prices go up,” said Liz Coyle, who heads consumer advocacy agency, Georgia Watch.

Coyle said we’re seeing contract disagreements like this nationwide. And she blames it on two things:

  • Consolidation of the marketplace. That’s when we see mergers involving two major companies that provide similar services like anthem and blue cross blue shield.
  • Inadequate network standards. That’s when your insurance plan doesn’t give you enough access to trusted providers in your area.

Coyle goes as far as saying that just like surprise billing, this is the next big issue in the healthcare debate and the only way to fix it is the same way we fixed that: through legislation.

“Something like that needs to happen in this case,” Coyle said. “That disagreement should not leave 400,000 without access to a trusted provider or having to travel long distance to get in-network care.”

Care, that for those like Mason Lang, can mean life or death.

“Shame on them for putting people in this situation,” Lang said. “To think that they’re throwing people lives up in the air over dollars, it infuriates me to no end.”

The deadline for Northside Hospital System and Anthem Blue Cross Blue Shield to come to an agreement is Dec. 31, 2021. A recent contract dispute between Blue Cross Blue Shield and an Oklahoma hospital system came down to the wire and they did reach an agreement in the 11th hour. So, there is hope that could happen here. Meanwhile, hundreds of thousands of Georgians’ are in limbo.

February 16, 2022 Update

400,000 Georgians will have to find new providers if Northside Hospital Systems and Anthem Blue Cross Blue Shield do not come to an agreement.

While those negotiations continue, a judge extended an injunction that enables Anthem members who seek care at Northside’s hospitals, clinics, and physician practices to remain fully covered and in-network through April 15, 2022.

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