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‘This is a two door garage, or is it?’

Better Call Harry steps in two help residents and construction company fix a garage problem in a newly built home.
Updated: Jul. 26, 2021 at 7:06 PM EDT
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ATLANTA, Ga. (CBS46) - Atlanta firefighter Gavin Kendall and his with Jhanelle love their brand new Hampton home. It has a stunning family room and a spacious kitchen, but there is just one small problem - their garage.

It’s supposed to be a two car garage, but there are two large water heaters the builder put in the back. Because of that, the couple can’t fit another car in the garage. They even asked about it during construction.

“We talked to the foreman and we said hey it looks kind of small and he said they know what they’re doing, they know how to set it up for a two car garage it will be fine,” Gavin explained.

The original builder is Knight Homes, now owned by Dan Ryan Builders. The problem isn’t just with the Kendall garage. Two doors down, their neighbors also have the water heaters on the back wall of their garage.

CBS46′s Better Call Harry measured the two garages from the water heater to the garage door. While the neighbors Lexus could technically fit in the space, it was within inches.

“So this is a small model Lexus. Would you want to chance this,” the resident asked.

Gavin’s Toyota Sequoia would not fit in their garage with the water heater.

The Kendall’s filed a warranty claim, but were denied. CBS46 asked Dan Ryan Builders to consider, and they did. It only took a couple days to make the modifications. Now the Kendall’s say they have what they paid for, a working two car garage.

“I want to thank you guys so much for coming out and doing what you did,” Gavin said.

If there’s something you would like CBS46′s Consumer Investigator Better Call Harry to look into, fill out this submission form.