ATLANTA, Ga. (CBS46) A money-back guarantee can give consumers some piece of mind. But one CBS46 viewer reached out to Better Call Harry when she ran into a problem getting a refund.

79-year-old Bertha Furcron had dentures made by an Aspen Dental office. After six weeks, she still had pain.

The color of the dentures was not what she wanted, and the price was not what she expected.

Bertha asked the office’s business manager about the money back guarantee, but she says she was told that no changes could be made.

After the Better Call Harry team got involved, Bertha received her refund.

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