ATLANTA, Ga. (CBS46) -- The Georgia Department of Labor remains closed to the public. Behind the scenes, GDOL has processed millions of claims, but there are still a lot of people who can't get through to the offices.

Eulas Watson is a Desert Storm veteran whose current full-time job is staying home and making sure his son is online for school. His other full-time job, working as a security guard for the federal government, ended in April when he was furloughed.

Watson's employer never clarified if it was going to file a claim for him, so Watson filed his own and never got a dime.

"As the months went by, no claims, no payment," Watson told Better Call Harry.

"Then we started digging into our savings, about $3,000 a month. That kind of touches you a little bit," he added.

Watson has some income from the military and his wife still works, but after six months, it was getting rough.

Better Call Harry put Watson on the phone with a GDOL representative.

It took a few days; however, after the GDOL contacted his employer, Watson's payments totaling $15,000 were released,

"Harry, Harry, that is absolutely amazing," Watson said.

"Harry, I never lost faith in the system. I was a little frustrated, but I always knew the system would come back and work in my favor," he added.

Copyright 2020 WGCL-TV (Meredith Corporation). All rights reserved.

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