ATLANTA, Ga. (CBS46) Billing issues are some of the top consumer complaints, and aggravation grows with the amount of time spent on the phone with a customer service rep, trying to resolve the issue.

Marcus Weiss felt that way, pleading his case for seven months with AT&T. Weiss kept getting charged for movies he never ordered. At one point, AT&T changed out the box and remote. It didn’t work.

Parental controls were activated, but Weiss still received charges for adult content.

Weiss was about to give up, but then he decided he’d Better Call Harry.

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