BARTOW COUNTY, Ga. (CBS46) -- Just off West Avenue in Cartersville, you can play the lottery at the Get ‘N’ Fly Food Mart. It is how Bridgett Tracy met store clerk Patsy Pilkay.

Tracy won $5,000 on a scratch-off game and the transaction was caught on surveillance video at the store.

“All I could do at that point was jump up and down. I wanted to faint actually,” Tracy said.

“I was ecstatic especially when she said she was going to bring me back something,” Pilkay said.

The excitement was short lived because Tracy’s winning ticket was stolen from her home.

The Georgia Lottery Corporation investigated the matter, then sent the following statement:

“We are denying payment of this prize because there is no ticket to validate. We cannot validate a claim unless there is a physical ticket. The prize can be redeemed if someone presents a valid winning ticket before the redemption deadline.” 

“I have everything. The receipt from the register, the activation receipt, a picture of the actual ticket, a letter written by Patsy telling the time, date, everything,” Tracy said. 

She had everything, but the winning ticket. The Georgia Lottery Corporation made it clear they made their decision based on a state statute, which says the following:

“No prize shall be paid arising from claimed tickets that are stolen, counterfeit, altered, fraudulent, unissued, produced or issued in error, unreadable, not received, or not recorded by the corporation within applicable deadlines.”

“It’s not to place blame on you guys, this is for other citizens not to end up in the same shoes I’m standing in,” Tracy said.

Copyright 2019 WGCL-TV (Meredith Corporation). All rights reserved.

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