A member of the clergy is calling on Harry. He's a Jamaican pastor who purchased a refrigerator with an extended warranty. When his refrigerator broke, he waited a month for service.
That's when he turned to Harry to cool things off.
Pastor Avril Morguarge's LG refrigerator provides no water or food. The Barren Wasteland has been broken for a month.
"It's a good thing we have this five-year warranty, but right now it's not helping," says Morguarge.
When Morguarge purchased the refrigerator from Home Depot, the sales representative pushed a five-year extended warranty through a company called Assurion, who dispatched several repairman.
"I kept calling back, almost every other day, I keep calling them and every time I call, I have to explain myself again all over," says Morguarge.
The refrigerator needs a new LG compressor, and it's on back order indefinitely. So Assurion sent the pastor back to Home Depot to pick up a free mini fridge of 3.5 cubic feet.
When the pastor told us how much his wife Marcia loves to cook, we decided we'd do anything for a good meal.
Out contact at Home Depot showed us the light. An hour later, Assurion offered Morguarge a $3,000 refund, plus a hundred bucks for a new warranty.
The Morguarges invited us back for a traditional Jamaican meal. Marcia made jerk chicken, curry chicken, rice and coleslaw.
The meal comes from a fridge that runneth over.
"Without you, I'd still be without a refrigerator," says Morguarge. "So I want to thank you, my wife and I, and my family, now we can serve you cool drinks and offer you a meal!"
Morguarge never got a new refrigerator. He got his refund and then took my advice. He hired a repairman, who found the aftermarket compressor he needed. It voided the warranty, but for $400, the refrigerator is working just fine -- $2,700 in his picket.
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